Terms & Conditions of Sale
Consumer Transactions
Nothing herein contained is intended to affect, nor will it affect, a Customer's statutory rights under the supply of Goods and Services Act 1982 and the Unfair Contracts Act 1977 or any amendment thereof.
1. ESTIMATES
An estimate given for the repair shall be valid for 30 days and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair. It will also depend on further work or parts which are found to be necessary. However no additional work will be undertaken without the consent of the customer.
2. VAT
Any VAT shown on the estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at that time.
3. DEPOSITS
Where a deposit is requested from a customer prior to commencing work, and the customer then cancels or fails to attend for a pre-booked appointment: The deposit will be refunded less any costs incurred. Where work is cancelled by Burnetts Garage any deposit shall be refunded in full.
4. COLLECTION
Burnetts Garage will only release the vehicle to the customer after repairs are completed, unless it is requested by the customer to release the vehicle to the customer's agent.
5. STORAGE
If the vehicle is not collected, or arrangements are not made for its collection after completion of the work has been notified in writing, weekly storage charges at the rate applicable at the time of expiry of the said notice, may be imposed as if the vehicle repaired had been left for storage. This may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.
6. PAYMENT
Unless other arrangements have been agreed, all repairs must be paid for in full before collection. Unless a cheque is supported by a bank card, Burnetts Garage may not release the vehicle until the cheque has been cleared. Where account facilities have been agreed payment shall be by the 20th day of the month following the invoice date. An account administration charge of £10.00 per month may be levied on overdue accounts.
7. UNCOLLECTED GOODS
Burnetts Garage may exercise their rights as regards uncollected goods under the Torts (Interference with Goods) Act 1977 and if the goods are not collected when the work is completed, or before any notice to that effect expires, the repairer may proceed to sell the goods. (Subject to any notice under the Act) In this event, the vehicle will be sold at best market price and after deduction of the cost of repair, plus o1her charges and expenses in connection with the sale. the balance will be returned.
8. SUB CONTRACT
It may be necessary for Burnetts Garage to sub-contract all or part of the work to other competent repairers.
9. REPLACEMENT PARTS
All parts replaced, other than those exchanged for replacement parts, or those subject to a warranty claim become the property of Burnetts Garage unless the customer requests their return prior to commencement of repairs.
10. DELAYS
Burnetts Garage will do their utmost to complete the repair by the date and time requested.
11. LIABILITY
a) Burnetts Garage will take reasonable care of the vehicle, while in their custody. This duty does not extend to items of personal property or business goods left in the vehicle. Customers should therefore ensure that all valuable items of personal property or business goods are removed frnm the vehicle prior to commencement of repairs.
b) Where by implication, agreement with, or on the instructions of the customer, the vehicle is left outside Burnetts Garage premises, before or after normal business hours, any risk or loss or damage howsoever occasioned, will be the customers responsibility.
12. GUARANTEE
Burnetts Garage will guarantee all repair work against failure due to faulty materials or workmanship for a period of 12 months or 12,000 miles, whichever first occurs.(unless stated otherwise) Provided that the vehicle is taken back to, or a third party repairer is authorised by, Burnetts Garage.
13. CANCELLATION
Where the customer cancels a pre-booked appointment, Burnetts Garage shall have the right to recover costs incurred and be compensated at cost for the loss of labour charged. Where Burnetts Garage cancels the customer shall be entitled to seek compensation for inconvenience caused and expenses incurred.
